At EuroClassic.com.au, we strive to provide the best shopping experience for our customers. This Refund Policy outlines the conditions and procedures for requesting a refund for purchases made on our website, in accordance with Australian consumer law.
Consumer Guarantees: Under the Australian Consumer Law (ACL), consumers have certain rights and guarantees regarding the products they purchase. These guarantees include that the products will be of acceptable quality, fit for their intended purpose, match their description, and have any necessary spare parts and repairs available. If a product fails to meet these guarantees, you may be entitled to a refund, repair, or replacement.
Clearance Items: Clearance items, including sale or discounted items, are not eligible for refunds unless they do not meet the consumer guarantees outlined in the ACL. We encourage you to review the product description and specifications carefully before purchasing clearance items.
Change of Mind: If you have simply changed your mind about a non-clearance purchase, EuroClassic.com.au is not obligated to provide a refund. However, we understand that circumstances may arise where a return is necessary. In such cases, we may, at our discretion, offer an exchange or store credit provided that:
- The product is returned within 30 days from the date of purchase.
- The product is unused, in its original packaging, and in a resalable condition.
- Proof of purchase is provided.
Faulty or Damaged Products: If you receive a faulty, damaged, or significantly different product from what was described on our website, please contact our customer service team immediately. We will arrange for the return of the product, and upon inspection, if the product is found to be faulty, damaged, or not as described, we will provide a refund, repair, or replacement as required by the ACL.
Refund Process: To request a refund, please follow these steps:
a. Contact our customer service team within a reasonable time frame from the date of purchase, providing details of your order and the reason for your refund request.
b. Our customer service team will guide you through the return process, including providing a return authorization if necessary.
c. Ensure that the product is securely packaged to prevent damage during transit.
d. Return the product to the address provided by our customer service team, including any necessary documentation.
e. Once we receive the returned product, we will inspect it to verify the condition and the reason for the refund request.
f. If the refund is approved, we will initiate the refund process, and you will be refunded via the original payment method, unless otherwise agreed.
Non-Refundable Items: Please note that certain items are not eligible for a refund, including:
- Clearance items, including sale or discounted items, unless they do not meet the consumer guarantees.
- Gift cards or vouchers.
- Personalized or customized items.
- Perishable goods.
Shipping Costs: In most cases, shipping costs are non-refundable. If you receive a refund, the cost of return shipping may be deducted from your refund amount unless the return is due to a faulty or damaged product.
Additional Rights: This Refund Policy is in addition to any other rights you may have under Australian consumer law.
Contact Information: If you have any questions or need further assistance regarding our refund policy, please contact our customer service team at firstname.lastname@example.org.
Please note that this Refund Policy is subject to change without prior notice. It is your responsibility to review this policy periodically for any updates or modifications.